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Frequently Asked Questions


How do I place an order?

Thank you for visiting Durexusa.com! Placing an order is simple at Durexusa.com. There are easy ways you can place your order.

 

Ordering Online: Shopping online at Durexusa.com is the most convenient option while completely safe and private. Netscape's Secure Socket Layer (SSL) technology is used to encrypt the information you submit when you place your order. The information is encrypted on your computer, transmitted over the Internet as encrypted code, and decoded on Durexusa.com's secure server. It cannot be deciphered while in transit.

 

Shopping Cart Process: When you select a product you would like to purchase, click on the "Add to Cart" button. The "Add to Cart" button can be found on any product detail page. After adding the product to your cart, if you would like to continue shopping, select the "Continue Shopping" button. When you have selected all items for purchase, choose the "Check Out" button, to complete your purchase. If you have a coupon code or gift certificate, enter the code in the "Coupon Code" box located in the shopping cart and hit the "Apply" button to ensure that it is applied to your order. You will have the option to Login for an Express Checkout if you have already registered with the site. You are encouraged to register on the Site so that you can take advantage of Express Checkout for all future purchases. You may choose to make your purchase as a Guest if you would not like to register.

 

Payment: We have a number of convenient payment choices available. They are:

* Credit Card

* Debit Card

* PayPal

 

Order By Phone: Call us at 844-213-7573. If you know the items you'd like to purchase, please have the item numbers handy, and we will be happy to assist you.

 

Sales tax: Items that are shipped to New York state customers are subject to tax at the appropriate state and local rate.

 

What forms of payment do you accept?

We currently accept Visa, MasterCard, American Express, Discover Card, and PayPal.

Credit Card Payments: When paying by credit card you will be asked to specify your payment type and enter your credit card information during the "Check Out" process. You must enter the proper billing name and address for your credit card, plus your CVV (security code), in order for your order to be processed. If you are shipping to an address other than your billing address, you may have to approve that shipping address with your credit card company in order for us to be authorized to ship to a different address than the billing address for your credit card. Non US credit cards will require additional address and security verification information in order for your order to be processed.

We do not accept orders placed with international credit cards. Orders with a billing address outside of the USA will be cancelled and refunded. You may use a verified PayPal account to place an order using an international card.

 

Do you offer Free Shipping?

Yes. Items must be marked as "Free Shipping Eligible" in order for your order to qualify for free shipping. Order total must be $30 or more, can not be more than 10 pounds and can not include more than 4 aerosols.

 

How can I apply a Voucher or Coupon Code?

You can use your gift certificate or coupon code at the Order Confirmation stage of Checkout. Simply enter the gift certificate number or Coupon Code and click Apply.

 

How can I check my Order Status?

You will receive an email with tracking information that you can use to follow your order once your order is shipped.

 

What is your Privacy Policy?

We respect your privacy, and act in accordance with relevant state and federal law. We are working with a trusted privacy specialist to establish a suitable privacy policy for the site and you may view it here.

 

What is your Shipping and Return Policy?

Click here for our Shipping and Return Policy.

 

Will I be charged sales tax?

Durexusa.com is required to charge sales tax on orders shipped to addresses in the State of New York, the location of the Corporate Headquarters of our order fulfilment partner. The taxes that appear at checkout are approximate applied to your order will match the current rate at the location of our headquarters. Therefore, the tax rate applied to your order may be different from your local rate.

 

Do you have mailing lists?

Yes, we have several mailing lists for you to join! To subscribe, visit Durexusa.com and scroll up to the left where it says "Log In/Sign Up." Create a new account and check the box to receive coupons & special offers. We will keep you up to date on all of our latest specials, along with other helpful information.

 

What is your cancellation policy?

You may cancel your order within 2 hours of checkout. If you cancel your order after 2 hours, we will do our best to cancel the order but cannot guarantee that we will be able to stop shipment. Once your items have shipped, the order cannot be cancelled.

Confirm

Free Shipping
$30 or more

How do I take advantage of Free Standard Shipping?

  1. All products in your order must be noted as Free Shipping Eligible.
  2. Your product order must total $30 or more after all coupons and discounts are applied.
  3. Your order must not weigh over 10 pounds. Orders overweight will accrue a surcharge per pound for every pound over 10 pounds.
  4. Orders containing more than 4 aerosol items may not qualify for Free Shipping.

Still have questions? You'll find additional information in our Shipping & Returns section at the bottom of any page.